Service Advisor

Position Title: Service Advisor
Position Type: Full-time / Part Time

Reports to: Sales Manager

Job Description and Summary:
In this position you will be responsible for providing support to the Service Writer, Service Team, and Customers. Responsibilities include working with the customer to get the information required to perform the work on the boat, following through to make sure the work is completed correctly and in a timely manner.

Key Tasks:

  • Assist Service Writer in day-to-day operations, including scheduling and distribution of work for technicians and yard team, utilizing DockMaster and other tools as required to generate and manage work orders.
  • Communicate with customers by phone, email an text to determine needs, providing clear and precise instructions on the work order for the technician.
  • Answer incoming calls and emails in a professional manner, returning all customer calls and emails prior to close of business each day.
  • Promote the sale of additional labor services, part and accessories in a professional manner for each customer.
  • Obtain Customer approvals for work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
  • Review and input technician timesheets into DockMaster.
  • Inspect quality of work performed as required, prior to delivery to the customer.
  • Communicate with the customer during repairs and coordinate customer pick-up.
  • Finalize and invoice work orders.
  • Provide prompt, detailed and timely flow of all paperwork.
  • Other duties as assigned.

Key Results Areas:

  • Effective communication with the customer
  • Accurate and timely invoices
  • Accurate and organized service repair orders
  • Minimize aging accounts receivable, timely completion of open work orders

Compensation:

  • Pay commensurate with experience
  • Paid Vacation and Holidays
  • Health Insurance
  • Retirement Program
  • Continuing Education

Please send resume to: recruiting@mcmyacht.com

Experience Level:  1-3 years preferred, or similar industry background

1-3 years preferred

Salary and Benefits: $45 - 55k, Medical, 401K